Privacy Policy

Last updated: 29.04.26

This Privacy Policy explains how personal information is collected, used, stored, and protected in connection with this practice of spiritual direction (soul accompaniment), including sessions, enquiries, bookings, correspondence, and use of this website.

This practice is based in Australia and seeks to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

1. What information is collected

Personal information collected may include:

name, email address, phone number, and contact details
appointment and booking information
information provided in enquiry forms, intake forms, emails, or correspondence
payment and invoicing details
brief notes for professional record-keeping
information you choose to share in sessions, including experiences, dreams, images, or aspects of your life
website and technical data, such as IP address, browser type, and usage information

Some information shared in the context of spiritual direction may be personal or sensitive in nature. This information is only collected where it is reasonably necessary for the work and is provided voluntarily.

2. How information is collected

Personal information is generally collected directly from you when you:

make an enquiry or contact me
book or attend a session
complete a form or provide information through the website
subscribe to a newsletter or written content
make a payment
interact with the website

3. Why information is collected

Personal information is collected and used to:

respond to enquiries
arrange and provide sessions
support the continuity and context of the work
manage bookings, payments, and administration
maintain appropriate professional records
provide newsletters, articles, webinars, or learning materials where requested
improve website functionality and communication
meet legal, insurance, ethical, and administrative obligations

Personal information is not sold or shared for marketing by third parties.

4. Confidentiality

Information shared within sessions is treated as confidential.

However, confidentiality may be limited where:

there is a serious risk of harm to you or another person
disclosure is required or authorised by law (for example, court order or subpoena)
information is required for professional advice, supervision, or insurance purposes, in which case identifying details will be limited where reasonably possible

5. Use of third-party services

Trusted third-party platforms are used to operate this practice and deliver services, including:

Squarespace (website hosting)
Acuity Scheduling (appointment booking and client forms)
Stripe and PayPal (payment processing)
Zoom (online sessions)
Microsoft Outlook (email communication)
Microsoft OneDrive and Google Drive (document storage)

If you choose to subscribe to written content or newsletters, services such as Substack may be used.

The website may also use standard analytics or tracking tools provided by the hosting platform or third-party services to understand website usage and improve functionality.

These providers may store or process personal information outside Australia in accordance with their own privacy policies. Reasonable steps are taken to use reputable services with appropriate privacy and security practices.

6. Cookies and website data

This website may use cookies or similar technologies to support functionality and understand how the site is used.

You may adjust your browser settings to refuse or limit cookies, although this may affect some website features.

7. Storage and security

Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This may include the use of secure platforms, password protection, and restricted access to information.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

8. Session notes and records

Brief records may be kept to support the continuity of the work and to meet professional, ethical, and administrative requirements.

These are not clinical or therapeutic records and are not intended as counselling, psychotherapy, or medical documentation.

9. Access and correction

You may request access to personal information held about you, or request correction if it is inaccurate, incomplete, or out of date.

Requests can be made by contacting:

Email: johnpdoig@outlook.com

Identity verification may be required before responding. In some circumstances, access may be refused where permitted by law.

10. Retention of information

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including legal, insurance, taxation, and administrative requirements.

When no longer required, reasonable steps are taken to delete or de-identify information.

11. Mailing lists and communications

If you subscribe to newsletters or written content, your contact details will be used to send the material you have requested.

You may unsubscribe at any time using the unsubscribe link or by contacting me directly.

12. Children

This practice is intended for adults aged 18 years and over. Personal information is not knowingly collected from children.

13. Complaints

If you have concerns about how your personal information has been handled, you are encouraged to make contact: