Cancellation Policy

Each appointment is held as a dedicated space, with time set aside specifically for you that cannot always be reallocated at short notice.

Cancelling or rescheduling

If you need to cancel or reschedule a paid session, please provide at least 24 hours’ notice.

Cancellations made with less than 24 hours’ notice, and appointments missed without notice, will ordinarily incur the full session fee.

Exceptional circumstances

I understand that illness, emergencies, caring responsibilities, and unexpected events can arise. Where possible, exceptional circumstances will be considered with care and at my discretion.

Arriving late

If you arrive late, the session will ordinarily finish at the scheduled time so that subsequent commitments are not affected. The full session fee will still apply.

If I need to cancel

If I need to cancel or reschedule an appointment, I will give as much notice as reasonably possible. You will not be charged for a session I cancel, and we can arrange another time if you wish.

Technical difficulties

If technical difficulties substantially interrupt an online session, we will attempt to reconnect or agree on an appropriate way to address the lost time. Any fee adjustment or rescheduling will depend on the circumstances and which party experienced the difficulty.

Payment

Invoices are issued following paid sessions and are expected to be paid within 48 hours.

Questions or concerns

If circumstances affect your ability to attend or pay an invoice, you are welcome to contact me so that we can discuss the situation.

This policy should be read alongside the practice information provided during booking and informed consent.